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Digital & Customer Experience Transformation
“When anything and everything is at the end of your fingertips, and the need for transformation is something most agree with, why is it that McKinsey still reports that 70% of transformation programs continue to fail?”
A Women in CX Guide to Customer Experience and the Metaverse
This guide is a companion piece to the Inspiring Women in CX podcast episode, The Future of Web3, CX and the Metaverse.
Below you’ll find the most important key words and terms to help you make sense of the next generation internet and the immersive virtual worlds that we call the metaverse.
So, what exactly is the metaverse?……
A Story of Hope
Turning your back on a profession that you thought was yours for life and where you’ve worked your way to the top can be tough. BUT there are always transferable skills, and you may just land in your dream profession (like I have!) by exploring your passions and rediverting/tweaking your skills. You don’t have to start from scratch.
Humanity 101: 5 Essentials for getting customer experience right
Delivering exceptional customer experience isn’t about having the best products or services. It’s about making sure your customers have the experience they like to feel, while getting what they need.
Too often, marketing and customer service are more about statistics — Net Promoter Scores, number of “likes”, and survey points — and less about actual people. But it’s not enough to focus on tactical improvements; you need to have empathy for what’s important to your customers as fellow…..
Women in Tech 2020
Back in December, I decided to say yes to doing that which scares me the most... I'm not talking about jumping out of a plane or abseiling down a cliff.. but appearing on the WICX Podcast. I started small, by trying to embrace having video calls, as a starter for 10. This is still work in progress, and although I do a lot of presentations etc., I often feel physically sick with stage fright, which is always compounded when I know I’m being filmed. Since December, I've been on a journey of learning, self-discovery and building my awareness and appreciations in both my personal and professional life.
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