Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Agnes So about CX in health tech and bringing more ‘art’ to Customer Experience.
“All you could do was wait until 8:00 AM in the morning when the clinic would open, and hope to God that when you called, they would have an appointment for you that day. I remember thinking, “I can make appointments to cut my hair, but I can't make an appointment to see a GP”.”