Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
‘If empathy isn’t the answer, what is?’, with Andreena Leeanne
If empathy isn’t the answer, what is? Joined by Andreena Leeanne, a Lived Experience Speaker and the Author of the poetry book ‘Charred’, in episode #704, she and Clare explore the concept of intersectionality and its importance when creating spaces for others to show up as their full, authentic selves, discuss whether it’s truly possible to empathise with someone whose lived experience is different to that of our own and foreground why “not seeing” race, colour, and gender isn’t enough if we’re to create a kinder, more inclusive world for everyone.