Stay up to date with the latest customer experience thought leadership from our members
‘Bridging Borders: Intercultural Insights’, with Charlotte Kennett
Charlotte Kennett, Senior Director of Global Customer Experience at SS&C Blue Prism, recently hosted a masterclass on intercultural management for the Women in CX community, and we were interested in hearing more!
In this interview, Charlotte offers candid reflections and practical advice on navigating cultural differences.
‘Maybe She’s Born with It, Maybe It’s Wider Systemic Issues’, by Meg Coates
Do women need fixing? Or is it about time we recognise the external factors at play?
In her latest article, Meg Coates, Head of Operations here at Women in CX, explores what imposter syndrome actually is, why it exists, and foregrounds how similarly to diversity and inclusion, when it comes to imposter syndrome, the onus is still often on the individual to adapt and “fit in”, when our focus should instead be on fixing the environments built to exclude us.
Women’s History Month 2024: Why Imposter Syndrome?
“Why imposter syndrome?” As this year’s International Women’s Day theme is ‘Inspire Inclusion’, that’s the question you might be asking.
With women in the workplace experiencing higher levels of imposter syndrome than men, it’s important to understand that this phenomenon isn’t “all in our heads”. Nor is it something we just have to “get over”.
Throughout March, Women’s History Month, we’ll be tackling imposter syndrome head-on and challenging the status quo that perpetuates these feelings of inadequacy.
Member Spotlight: Maria McCann
Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Maria McCann, the Co-Founder of Neos Wave, about the moments that shaped the woman she is today, what Pride means to her, and the importance of promoting inclusion beyond one worthy cause or occasion.
Member Spotlight: Amanda Riches
Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Amanda Riches, the Head of CX and EX Consulting at Medallia, about a challenge that shaped the woman she is today, what Pride means to her, and her personal mission to rid the world of ‘energy-sapping’ experiences.
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