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The Brutal and Honest Truth About the Future of the CX Profession, with Ian Golding
Women in CX Global Gathering, Women in CX Conference, Ian Golding Harley Stabler Women in CX Global Gathering, Women in CX Conference, Ian Golding Harley Stabler

The Brutal and Honest Truth About the Future of the CX Profession, with Ian Golding

The rate of change in our world is increasing. With leaders under pressure to eliminate human beings from the process with automation and AI, CX is about to become more critical than ever, in the noble and historic fight to push the world of business back towards trust and connection. This was very much the tone of Ian Golding’s presentation to the Women in CX 2023 Conference. The challenge we face is great — but the opportunity we have to make a truly positive impact is greater.

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The Pivotal Role of Women in Shaping the Future of Customer Experience
Women in CX Global Gathering, Women in CX, Human-Centred Design Harley Stabler Women in CX Global Gathering, Women in CX, Human-Centred Design Harley Stabler

The Pivotal Role of Women in Shaping the Future of Customer Experience

At its core, CX is about the human touch. Amid the rising tide of technological advancements and an overwhelming flow of data, it's easy to overlook the human element. However, women – with their innate ability to grasp the nuances of human connection – remind us of the people behind every data point.

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