Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design.
“It's true that one of the biggest fears is when you decide that you want to do things differently, you don't want to be in a system where you're stuck to two walls, especially when you become freelance and you say, from now on, I just depend on myself.”
Clare Muscutt talks with Gemma Colby about her transformational career journey and overcoming self doubt.
“My job is to not necessarily know all of the answers but to ask the questions.”
Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture.
“Is there a CX strategy? Do your people understand it and know how they can contribute?”