Join the Women in CX Community and John Sills as he explores why organisations are full of humans who aren’t allowed to act in a human way, why customer loyalty is a myth, wow we escape from the epidemic of feedback surveys, the pain of being on hold (unless you're with Octopus Energy), and why Swiss trains are so much better than UK ones.

In our first session, we are excited to host Oke Eleazu, a seasoned leader with expertise in enhancing customer experiences across diverse industries. With a rich background, including roles as Chief Executive of ManyPets, Director of Customer Service at Sainsbury's and Customer Delivery Director at Prudential, Oke will share his insights into the mindset of C-level executives regarding customer experience initiatives.