Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace.
“I do just want to shake businesses sometimes and say, “do you realise what's happening?”. If you want that long-term success, talk internally to your own people before you talk to the customer. You've got the solutions.”
Clare Muscutt talks about Employee Experience in CX with Carolene Méli, Ex Cirque du Soleil.
“I used that strategy myself. So, whenever I was feeling complacent, whenever I was like, ‘I’m over this. Just… oof,’ I would actually go and step into the big top, and I wouldn’t watch the show necessarily because I would have seen it many, many times, but I would watch the guests. The feeling that it gave me, it was almost like a renewal because I would watch them, and I would see their eyes widen or they’re gasping for air as they see something crazy happen before them, or in the clown parts laughing their heads off and hearing the sounds of children laughing.“