Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace.
“I do just want to shake businesses sometimes and say, “do you realise what's happening?”. If you want that long-term success, talk internally to your own people before you talk to the customer. You've got the solutions.”
Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing.
“If you go into a Waitrose and there’s one person ahead of you in the queue, that’s not good enough. You are responsible for the brand and the expectations you’ve set for your customers.”