Driving CX change across complex organisations is no mean feat. Often initiatives fail due to internal siloes, with each department having its own unique perspective of reality. So, is there a way that we can bridge this divide and get on the same page? Yes, there is!

Join Stine Marsal, CEO of Experience Management Consult, and Søren Bechmann, CEO of Service Design Institute for their masterclass, ‘Designing Customer Journeys That Matter: A Practical Introduction’.

Kickstarting discussions and providing an alternative approach, one focused not on “overcoming” imposter syndrome, but instead revolutionising the way that we see and confront it, join DeAnna Avis and Natalia Cerezo Martin for their masterclass, ‘The Audacious Guide to Navigating Imposter Syndrome.” 📖

Are you in a global CX role, and working across borders, nations, and cultures? Join Women in CX to explore the best practices of intercultural management and discover how they can elevate your CX game!

In this 60-minute session, Olga will explore why harmonious businesses are more likely to stay true to their intentions and foreground why operating in harmony is especially important in times of transformation.

In a landscape where customer expectations are rapidly evolving, conventional CX measures can become barriers to innovation, and the pressing question arises: How can we break free from the limitations of traditional metrics and leverage a more dynamic approach to customer insights that propels us towards proactive, game-changing solutions?